Pushing guest data into Toast CRM via captive Wi-Fi portal — supported path?

Chris Rock

June 03, 2026 11:42

Hi,                                                                                                                      

 I'm a developer working on behalf of a hospitality client who uses Toast. We build captive Wi-Fi portals for venues — when
  guests connect to the Wi-Fi, they provide their name, email address, and phone number before being granted access.

 Our client would like this guest data to flow into their Toast CRM automatically, so they can build a unified guest
 database without manual entry.

 I've reviewed the developer documentation and noticed the CRM API (which supports adding guest records) is listed as
 deprecated, with a note that it will be "replaced by future Toast API functionality." However, I couldn't find a timeline
 for removal or any detail on what the replacement will look like.

 I have a few questions:

 1. Is the deprecated CRM API still functional today, and is there any known timeline for its removal?
 2. Is there a planned replacement that would support creating/updating guest profiles from an external system?
 3. For our use case (contracted developer working on a single restaurant group's integration), would a restaurant
 management group API account be the appropriate access tier?
 4. Is there any other recommended approach for pushing externally-collected guest contact data into Toast?

 Happy to provide more detail on our platform and the integration we're looking to build. Any guidance would be
 appreciated.

 Thanks
 

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  John Duggan

  June 05, 2026 21:06

  Hi Chris, thanks for reaching out! To answer your questions, please see below:

  1. Is the deprecated CRM API still functional today, and is there any known timeline for its removal?
     • No, the CRM API is no longer functional or available for use today.
  2. Is there a planned replacement that would support creating/updating guest profiles from an external system?
     • No, there is currently no planned replacement for this functionality.
  3.  For our use case (contracted developer working on a single restaurant group's integration), would a restaurant management group API account be the appropriate access tier?
     • Access to Restaurant Management API credentials and the ability to push data into Toast is limited to approved custom integrations. Whether this API account is appropriate depends on your specific needs and whether the group you are working with qualifies for this level of access.
  4. Is there any other recommended approach for pushing externally-collected guest contact data into Toast?
     • Guest data can only be pushed into Toast when associated with an order submission. There is no API endpoint for pushing standalone guest data.

  Best,
  
  John
  
   

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