Liz Jackson

Hi Steven! Information about gift card and loyalty encoding requirements can be found here. We're also working on incorporating this information into our API documentation. Let us know if that page...

Hi Aneesh, You can add multiple modifiers to an order, you'll just need to be sure that the quantity of the modifiers matches the quantity of the parent item selection. More information about handl...

Oh, got it! In terms of sending table information on an order, have you considered submitting the table on the order itself? Instructions for doing so are here.

Hi Bryan, There are not plans to add COGS info to our APIs right now. I've let our product team know you're interested in seeing this information, and we'll let you know if this changes in the future.

Hi Chris, We'll need to look into the specific locations where you're unable to use the END_USER origin value to dig into what's going on. I'll reach out to you in a ticket!

Hi Mike, To address question #1, all checks are included in the payments section of the sales summary report. The "do not include hours and pay" setting is meant to exclude managers from tip poolin...

Hi Matt, I spoke to a few team members to get input about how to accomplish the workflow you have in mind. Here's a summary of order-level special request functionality: If you send a special requ...

Hi Sean, The types in the bulleted list correspond to cash entries rather than payments, and these transactions therefore can't be refunded in the same sense as a payment. Cash entries can be undon...

Hi Matt, If you submit these orders as true curbside pickup orders rather than sending car info in special requests, car information will appear on kitchen tickets. More info about submitting curbs...

Hi Mike, We'll look into question #1 and get back to you! Regarding question #2, the closeout hour is configurable per restaurant location in Toast and is exposed in the restaurants API (`closeoutH...